Refund Policy
This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with WapShark, while also protecting the company from potential abuse of the refund process.
1. Subscription Services
WapShark does not offer a free trial period. All subscriptions are paid services that begin immediately upon purchase. Users are encouraged to thoroughly review our service offerings and features before subscribing to ensure our solutions meet their business needs. Once payment is processed, users gain immediate access to their selected plan features and WhatsApp automation capabilities.
2. No Refund Policy
When a user subscribes to any of WapShark’s paid services, they are ineligible to receive a refund. This is because our WhatsApp Business Solution services are activated immediately upon payment and incur costs for setup and provisioning. Users should carefully review our service offerings before making a purchase decision. They can cancel their subscription at any time to ensure they are not charged for the next billing cycle, but no refunds will be issued for the current billing period.
3. Non-Refundable Services
All WapShark services, such as the charges for a WapShark Plan, WhatsApp Message Credits, Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by WapShark to provide these services. This includes one-time chatbot development and other one-time setup payments.
4. Technical Issues
5. Unauthorized Charges
In the case of unauthorized or fraudulent charges, users should contact WapShark support immediately. If such claims are verified, WapShark will issue a full refund.
6. Cancellation Policy
A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
7. Contact and Support
For any refund-related queries, users are encouraged to contact WapShark’s customer support team, which is committed to providing efficient and personalized assistance.
8. Refund Process
To request a refund, users should write to us at success@wapshark.com. The request must include the transaction details and a clear explanation of the reason for the refund request.
9. Policy Amendments
WapShark reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the WapShark website.
10. Legal Compliance
This refund policy complies with the local laws and regulations where WapShark operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.
