WhatsApp Business for

Customer
Support

68% of consumers consider WhatsApp the most convenient channel for business communication. WapShark helps you automate customer support operations through official WhatsApp Business API integration.

Powerful WhatsApp Solutions Trusted by Industry Leaders Worldwide

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78% of Shoppers Abandon Purchases Due to Unsatisfactory Customer Experiences

Maximize the interactive capabilities of WhatsApp with WapShark. Engage customers in meaningful two-way conversations for superior customer support.

Enable Pre-Orders for
High-Demand Products

The goal is to provide customers with a convenient, conversational way to secure desired products quickly and efficiently. This creates perfect opportunities for upselling and cross-selling complementary items while maintaining a seamless shopping experience through familiar WhatsApp interface

Deliver Personalized Notifications Instantly

From reorder alerts to subscription renewal reminders, appointment confirmations and more—WhatsApp business account integration handles everything. With WapShark, establish automated notification workflows that enhance customer experience by demonstrating attentiveness and care throughout their journey.

Offer 24/7 Support Through AI-Powered Chatbots

Harness the combined power of WhatsApp and WapShark’s AI chatbots to deliver 24/7  customer assistance. Address frequently asked questions, resolve common issues, and guide customers through their shopping experience seamlessly with intelligent conversation flows.

Resolve Customer Inquiries More Efficiently

Immediately after a COD order is placed, deploy an automatic order confirmation via WhatsApp business account. This essential step verifies their contact information for all subsequent communications.

By establishing this direct WhatsApp connection early in the customer journey, your team can efficiently address inquiries about delivery timing, product details, or payment options through the same conversation thread.

This streamlined approach reduces support ticket volume and allows your agents to resolve questions faster while maintaining complete context of each customer’s purchase history.

Delivering Proactive Support Through WhatsApp Business Account

Unlock the full potential of WhatsApp’s conversational interface with WapShark. Connect with customers through meaningful two-way interactions for enhanced customer support experiences.

Gather Valuable Customer Feedback Through Conversations

Gartner reports 79% of consumers readily provide feedback when approached properly. Use your WhatsApp business account to gather customer insights about shopping experiences.

WapShark enables conversational communication on WhatsApp to collect actionable feedback and understand customer sentiment, making this essential business growth activity seamless and effective.

Provide Proactive Order Updates and Alerts

A significant aspect of customer satisfaction depends on post-purchase communication.
With WhatsApp Business API integration through WapShark, you can leverage this channel to keep customers informed throughout their journey.

 

Proactively send order status updates and other essential purchase-related information directly to customers.

Ready to Transform Your Business?

Book a consultation today to implement proven WhatsApp business account strategies for your brand.

Trusted by
E-commerce Businesses Worldwide

Deliver happiness to your customers and get them to adore you! Desk helps you be more accessible

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Pranay
Pravarsha Dairy
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Sandeep
Agromech Industries
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Sakshi
Shor Clothing
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Tejaswi
Aaral Clothing
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Pranay
Pravarsha Dairy
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Sandeep
Agromech Industries
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Sakshi
Shor Clothing
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Tejaswi
Aaral Clothing
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Pranay
Pravarsha Dairy
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Sandeep
Agromech Industries
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