The goal is to provide customers with a convenient, conversational way to secure desired products quickly and efficiently. This creates perfect opportunities for upselling and cross-selling complementary items while maintaining a seamless shopping experience through familiar WhatsApp interface
From reorder alerts to subscription renewal reminders, appointment confirmations and more—WhatsApp business account integration handles everything. With WapShark, establish automated notification workflows that enhance customer experience by demonstrating attentiveness and care throughout their journey.
Harness the combined power of WhatsApp and WapShark’s AI chatbots to deliver 24/7 customer assistance. Address frequently asked questions, resolve common issues, and guide customers through their shopping experience seamlessly with intelligent conversation flows.
Immediately after a COD order is placed, deploy an automatic order confirmation via WhatsApp business account. This essential step verifies their contact information for all subsequent communications.
By establishing this direct WhatsApp connection early in the customer journey, your team can efficiently address inquiries about delivery timing, product details, or payment options through the same conversation thread.
This streamlined approach reduces support ticket volume and allows your agents to resolve questions faster while maintaining complete context of each customer’s purchase history.
Gartner reports 79% of consumers readily provide feedback when approached properly. Use your WhatsApp business account to gather customer insights about shopping experiences.
WapShark enables conversational communication on WhatsApp to collect actionable feedback and understand customer sentiment, making this essential business growth activity seamless and effective.
Deliver happiness to your customers and get them to adore you! Desk helps you be more accessible